Reference

How We Protect Your Account and Payment Information

When you open an account with betus and deposit via DANA, OVO, GoPay or QRIS, we keep your personal data secure by design.

Account data encryptedPayment info protectedYour control, always
betus How We Protect Your Account and Payment Information
GET IN TOUCH

How to Exercise Your Data Rights

Live Chat Reach our support team via live chat in the lobby, Monday to Sunday, 08:00–23:00…
Email Support Email [email protected] with your account email and request.
Account Settings Log in to your account, go to Settings > Privacy & Data, and update…
SECURITY AND PRIVACY

How We Keep Your Account Safe

Encryption

All deposit and withdrawal data — DANA, OVO, GoPay and QRIS transactions included — travel through SSL encryption.

Two-Factor Authentication

Enable two-factor authentication in your account settings.

Cookie Management

We use functional cookies to keep you logged in and analytical cookies to understand how you navigate the lobby.

Data Retention

We keep your account data active while you play. After you close your account, we retain records for seven years…

Third-Party Sharing

We never sell your data. We share information only with payment processors to complete deposits and withdrawals, and with regulators…

Policy Updates

When we change this policy, we notify you by email 30 days in advance.

Privacy Policy Questions

Once you close your betus account, we stop active processing. Your data remains on secure backup for seven years for tax and regulatory compliance, then is permanently deleted. You can request early deletion by emailing [email protected].

Yes. Log in, go to Settings > Privacy & Data, or email [email protected] with your account email. We provide a full export of your personal data, account history and payment records within 48 hours.

No. We only share your name and payment details with DANA, OVO, GoPay and QRIS processors to complete your deposits and withdrawals. We never share your game history or email with third-party marketers or advertisers.

All payment data is encrypted using industry-standard SSL. Your payment information is stored in a separate, PCI-compliant vault and never appears in logs visible to our support staff.

We use login cookies to keep you signed in and analytics cookies to measure lobby engagement. Essential cookies cannot be disabled, but you can opt out of analytics cookies in your browser or account settings.

Contact our privacy team at [email protected] or via live chat in the lobby. We respond to all privacy requests within 48 hours and escalate concerns to our data protection officer if needed.

Yes, where local law permits. Our data handling practices follow applicable Indonesian regulations on data protection and personal information. Depends on local law for specific jurisdictional requirements.